We are happy to refund or re-book any customer bookings that are flexible transactions, please complete your cancellation/amendment online.

Non-flexible bookings have been made amendable, allowing passengers to re book via the online platform.

Cancelled flight bookings should be directed to your airline. If it is a self-cancellation or escalation, we advise that you contact your travel insurance provider.

Parking bookings made via our Airline partners can only be refunded by the Airline with whom the booking was made.

Please bear with us whilst we operate with reduced staffing, each request is being reviewed, all parking queries should be directed to parking.enquiries@southendairport.com.

When you arrive at the car park your number plate should be recognised by the ANPR technology at which point a ticket should be issued for you to take, allowing the barrier to lift. However, in case there are any issues, please press the assistance button and have your booking reference to hand to speak to a member of our parking team, in order for them to assist you.

If you have booked one of our Flexible products, you are able to amend or cancel your booking up to 24 hours before you are due to arrive without any cost.

If your flight is cancelled due to COVID-19, LSA will replace your non flexible booking with an amendable product which can be used by logging into your booking on the parking platform.

Your amendable booking will be valid for 12 months from your current booking date.

All parking queries should be directed to parking.enquiries@southendairport.com

We understand that people can’t always arrive at our car parks exactly when they say they will, which is why we have a 4 hour grace period either side of your pre-booked entry and exit times. However, if you overstay this grace period, you will be subject to our overstay charges, charged at the 24 hour turn up rate in each of our car parks.

Yes, you can book parking up to 2 hours before you are due to arrive at the airport. However, to guarantee availability and to secure the best prices we recommend booking early.

All of our car parks are secure and have all received ParkMark accreditation which means both ParkMark and the Police have signed them off as being secure places to park your car. They are well lit and our on-site team complete regular patrols.

The vast majority of London airports charge for pick up / drop off – and £4 for up to 10 minutes is in line with various Short Stay car park options of all the London airports.

We are also very proud to be one of the only London airports to provide our passengers with a free drop off/pick up option just a 3-5 minute walk from the terminal.

We have good provisions in the Short Stay car park for Blue Badge holders. We understand that they may take slightly longer to pick up and drop off. If people with restricted mobility using Short Stay do require slightly longer, we ask them to let us know when they are about to exit the car park, either using our payment machines or exit barriers by pressing the assistance button.

We do also have the free pick up/drop off period in Long Stay 3 that is only 3-5 minutes journey time from the terminal.

Passengers that still wish to be picked up and dropped off for free have 15 minutes available by using our Long Stay 3 car park, which is just a 3-5 minute journey time from the train station entrance.

The decision for implementing roadway management services was to deliver a safety focused roadway experience, ensuring all vehicles are kept moving. Due to an increase in the number of vehicles stopping in potentially dangerous locations across our roads and on/near our pedestrian crossings.

We urge passengers to make use of the 15 minutes free option in the Long Stay 3 car park, which is just a 3-5 minute journey time from the terminal doors. We are proud to be one of the only London airport to provide a free drop off/pick up option just a few minutes’ from the terminal and we encourage our passengers to use this facility, helping to prevent congestion and to keep their fellow passengers safe.

The no stopping zone starts at the roundabout between the Holiday Inn and the airport retail park and continues to Long Stay 1 and Long Stay 2 car parks opposite the Control Tower. It also includes the road that runs behind the Holiday Inn, concluding at the barrier entrance to the Hotel / Staff Car Park.

Prominent signage advising drivers of the importance of complying with the existing highway restrictions are now installed throughout the relevant areas, clearly marked with double red lines.