Frequently asked questions
- I have lost my passport at the airport - who do I contact?
All found documents are returned to the British Passport Office or your embassy. Any enquires about lost or stolen British passports can be made to the Passport Office: 0300 222 0000. You must cancel a lost or stolen passport as soon as possible. More information can be found on the UK Government website.
- Do I need a visa to enter the UK?
Certain countries will need a visa to enter the UK. Please contact the UK embassy in the country that you are located for further information, or check the UK Government website.
- Where can I get more information about immigration?
For more information about immigration, visit the UK government website.
- Does London Southend participate in the UK Border Registered Traveller programme?
Yes. Registered Travellers will be recognised and can use UK and EU passport entry lanes on arrival. You also won’t need to fill in a landing card. For more information and to apply to join the programme please visit: https://www.gov.uk/registered-traveller