SKYLIFE Lounge @ The Pilot Café Terms & Conditions
Limited availability Access to the SKYLIFE Lounge @ The Pilot Café for pre-booked guests, simply present both your boarding/lounge pass and booking confirmation on arrival.
Non pre-booked pass holders guests:
Please note that due to limited availability access will only be granted for pre-booked guests holding lounge passes. We will only accept access cards of all types when there is availability, we reserve the right to refuse entry if capacity is deemed to be limited.
Guests holding passes/access cards of all types that would like to book a guaranteed access pass should book in advance firstname.lastname@example.org. Guaranteed entry can be secured for a £5 fee per passenger.
Entrance to the Skylife Lounge is limited to a maximum stay of two hours per person, entry may be refused where:
The lounge is full and unfortunately, there is no availability. The dress code is not adhered to. Please note; Smart casual or business attire is required, tailored shorts are permitted. Sportswear, contractor wear, any item of clothing deemed by SKYLIFE to be fancy dress or reflective of Hen/Stag attire or any items with slogans that may cause offence are not permitted. Large group bookings (of more than 6 persons) or multiple bookings that then form a large group in the lounge, with no prior authorisation are not permitted. If you are a group of 6 or more persons and would like to enquire about accessing SKYLIFE please contact email@example.com
Passengers may be requested to vacate the SKYLIFE Lounge @ The Pilot Café where:
Unacceptable amounts of alcohol are consumed (London Southend Airport Limited advise a maximum consumption of three alcoholic drinks per person). For Skylife alcohol consumption policy click here.
Any passenger that presents as under the influence of drugs or alcohol or where any passenger is deemed to be acting in an inappropriate manner towards staff or other guests.
Any passenger is being disruptive and/or causing upset to other passengers The maximum stay of 2 hours is exceeded, inclusive of Airline delays. Please note that SKYLIFE lounge @ The Pilot Café access can be extended if your flight is delayed. Note that a repeat access charge will apply and an extension is only possible if there is availability. Persons under the age of 18 years are not allowed to consume alcohol.
Any decision to refuse entry or request/s to passenger/s to vacate SKYLIFE @ The Pilot Café shall be taken at London Southend Airport Limited’s sole and absolute discretion, all decisions are final and will be shared with London Southend Airport security, gate access and airline staff to protect the safety of all our passengers and staff.
Cancellations & Amendments
In the event of the Customer failing to arrive for their stay, London Southend Airport shall be under no obligation, at any time, to issue any refund, in full or in part, of the charges previously paid by the customer. Please note that the average stay in the SKYLIFE lounge is between 1 - 2 hours. Should a customer have checked in to the SKYLIFE Lounge but not stayed for the full 2 hour period. It will be recorded as a visit and no refund will be issued.
Authorised Group bookings must be paid in advance, please direct all enquiries to firstname.lastname@example.org