Services & facilities

A brief A-Z of the services & facilities available at London Southend Airport

Baggage trolleys

£1/euro operated baggage trolleys are provided. They are available in the short stay car park adjacent to the train station and pickup and drop off area. They’re also available in all carparks and in the baggage arrivals area. Trolley return bays are available at check in and in all car parks.

Charging points

In departures, all of our eating and drinking outlets have plenty of power sockets to enable you to charge your devices and keep you connected.

Car parks

There are a number of parking options available at LondonSouthend Airport all of which are just a few minutes’ walk to and from the terminal. You can pre-book your parking to guarantee a space at the best price or just turn up on the day. You can find out more about parking at London Southend Airport on our parking pages.

Parking at London Southend Airport

Car hire

Our car hire provider Europcar, are based in the arrivals area in the terminal building. For more information and booking please visit our car hire page.

Hiring a car at London Southend Airport

Cash machines

There are cash machines in arrivals and departures (before and after security). The machines dispense euros as well as sterling. Cash machines are located as follows:

Before security

Inside the terminal building adjacent to check in and in the arrivals area.

After security

Behind the Moneycorp bureau de change on the lower level of the departure lounge.

Connecting passengers

Are you a connecting passenger? There is only one terminal here at London Southend so on landing please follow the standard arrivals process and then head to check in/departures.

Currency

Our foreign exchange provider is Moneycorp, you can find their bureau de change outlets in the arrivals area (before security) and on the lower level of the departure lounge (after security). To find out more or to pre order your currency visit Moneycorp on our website.

Moneycorp at London Southend Airport

Eating and drinking

Details about the food and drink offer available at London Southend Airpot are available on our website.

Shopping, eating & drinking at London Southend Airport

Hotel – our on-site Holiday Inn

You can relax before or after your travels. the hotel is brilliantly located just a few minutes’ walk from the airport terminal and train station. Book your stay today.

Lost property

If you lose items whilst you are at the airport or you discover you have lost items once you have left the airport, please complete our lost property enquiry form. Lost property enquiries will be responded to within 24 hours.

Lost property at London Southend Airport

If you discover you have left an item on your departing flight, please contact the lost property at your destination airport.

Lounge – SKYLIFE lounge

The Skylife Lounge can be found in departures, relax in style by booking in advance. Skylife lounge currently accepts Priority pass, Dragon pass, Diners pass, Lounge key & Lounge club, where capacity allows. For full information or to make bookings in advance visit our SKYLIFE Lounge page.

SKYLIFE Lounge at London Southend Airport

Map

Southend Airport Map

Medical help

If you feel unwell please alert any member of staff, who will arrange for a qualified first aider to take care of you.

Meeting someone at the airport

If you’re meeting someone at the airport we recommend you head to the shopping, eating and seating areas at arrivals.

Pick Up and Drop Off

Our conveniently located Short Stay car park is just a few minutes away from the terminal, located directly opposite (charges apply). There is also a free pick up/drop off option in Long Stay 3, just a couple minutes’ walk from the terminal where you can park free of charge for up to 15 minutes in any 24 hour period. For more information on picking up and dropping off please visit our Parking page.

Pick up and drop off at London Southend Airport

Post box

There is a post box located inside the terminal building adjacent to check in, opposite the main entrance to the airport.

Last Collection Times

Monday to Friday

4.15pm
A later collection is made at 6:30pm from the Postbox at Southend Delivery Office, 21 Short Street Southend On Sea

Saturday

11.30am

Other collections

Additional collections may be made throughout the day until the last time shown.

For further information please visit www.royalmail.com

Quiet room

Our quiet room provides a restful place for passengers of all faiths and denominations and is located next to the ticket desk in check in area, before security.

Security fast track facility

Want to bypass the risk of long security queues? You can purchase fast track now.

Fast track at London Southend Airport

Shopping

Discover the shopping offer available at London Southend Airport.

Shopping at London Southend Airport

Shop and Collect

Explore how you can collect your heavy/large or more premium items on return from your trip from World Duty Free.

World Duty Free at London Southend Airport

Smoking areas

In line with UK law, smoking (including the use of electronic cigarettes or vaping) is not permitted inside the airport buildings and walkways.

You will not be able to smoke once you have passed through security in the departure lounge or when travelling to or from the aircraft, in the walkways.

There is a designated smoking area outside the front of the terminal.

Special assistance

If you require special assistance while at the airport please inform your airline at least 48 hours before you fly. It is best to give as much notice as possible both for your outbound and return journeys so we can make the arrangements to give you the assistance you require.

If you arrive at the airport and haven’t booked in advance we will make all reasonable efforts to assist you. Please head to the special assistance desk located opposite the terminal entrance. For more information, visit our special assistance information pages.

Special Assistance at London Southend Airport

Terminal opening hours

The terminal is open daily from 04:00 to midnight.
Q) Can I wait in the airport overnight?
A) No, the terminal closes at midnight or after the last arrival and does not re-open until 4am.

Toilets and Baby Changing Facilities

There are plenty of toilets, wheelchair accessible toilets and baby changing facilities conveniently located throughout the terminal building, both in arrivals and departures.

Transport

Taxis

Our taxi provider can be found immediately outside the front of the terminal, where a taxi marshal can assist your onward journey. For more information and to book taxis visit our Taxi page.

Taxis at London Southend Airport

Trains

London Southend Airport has its very own station with convenient links to central London, the railway station just 100 steps from the terminal. Turn right at the main exit and you’ll see the station directly ahead of you.  Find out about journey times, timetables and fare information on the Trains page of our website.

Trains at London Southend Airport

Buses

The X30 bus operates from the bus stop immediately outside the front of the terminal.

Arriva buses operate from the bus stop located outside the Holiday Inn, a 7-minute walk from the front of the terminal. Find out journey times, timetables and fare information are available on our website.

Ensign Jetlink X1 buses operate to and from London. The once daily service will arrive at the airport from London at 04:30 and depart to London at 23:40.

Bus Services at London Southend Airport

VAT Refunds

Please head to the ticket desk where a member of staff will contact UK Border Force on your behalf.

WiFi (Free connectivity)

Free WiFi available throughout the terminal to help you stay connected. Just select London Southend Airport Free WiFi and follow the on-screen instructions. Once registered, you’re connected!

SKYLIFE Lounge

Pre-book the SKYLIFE Lounge

Parking

Why not pre-book your parking?