How to make a noise complaint
As part of a major upgrade to our Noise Complaints Handling Service, London Southend Airport has implemented a new online self-service complaint system called “WebTrak” which enables the user to view all aircraft movements in the vicinity of London Southend Airport to see what aircraft flew where and what height.
WebTrak is designed to work on all digital platforms and website browsers, including Google Chrome, Safari and Firefox. We do however recommend that you use the latest version of your website browser and update your applications regularly.
If you are accessing WebTrak via a mobile phone you will need to click on the settings button (bottom left) to find the date and time options. For ‘help & accessibility’ use the tab in the top right corner.
If you have having difficulty using the screen display on your device a ‘text only’ version is available. Click on the ‘accessibility’ tab for the link. You can ‘bookmark’ our WebTrak page and add it to ‘favourites’ to make it easier to locate the noise form.
WebTrak provides historical flights data for up to two weeks. There is no need to note flight details during the night if you are disturbed by aircraft. At a convenient time, simply use the historical tab and enter an approx. time, then scroll through the timeline to find the flight concerned. A 20 minute delay is built in to allow for the radar track and noise data processing, which in turn ensures that the data displayed is accurate. This is standard across all WebTrak installations around the world.
Further information can be found in our FAQs below.
We understand that using a new system may be tricky at first, if you are experiencing difficulties please contact the Noise Manager who will be happy to assist you in finding your way around WebTrak: LSA.NoiseManager@southendairport.com.
Click here to access WebTrak.
This is the easiest, quickest, and most efficient way of registering your noise complaint.
Other airports that currently use WebTrak include;
- London Heathrow Airport
- London Gatwick Airport
- London Stansted Airport
- Manchester Airport
- Biggin Hill Airport
- East Midlands Airport
- Bournemouth Airport
- Farnborough Airport
- Glasgow Airport
- Newcastle Airport
WebTrak enables you to:
Locate your address on a map showing all overhead aircraft operations
Look at details of individual flights as they take off or land at London Southend Airport, detailing the type of aircraft, height and operation, within 10 km and up to 1 km in altitude.
Look at specific flights over different day/time periods (within a two-week timeframe)
Confirm whether the flight that disturbed you was compliant and operating within the airports agreed controls
Record a noise complaint
See aircraft operations displayed just 20 minutes behind real time.
Submit a noise complaint in writing:
To investigate a noise matter we will require the following information:
- Full Name
- Full address including house number and postcode
- Email address
- Time and date of disturbance
- Type of complaint, e.g. low flying, off track, disturbed sleep
Please see below for contact information.
Monitoring Flight Track and Noise Data
London Southend Airport monitors and records all flight track and noise data regardless of whether we have received a complaint from a member of the public or not.
Since introducing Noise Preferential Routes in March 2012, 99.8% of all aircraft (above 5700kg) have departed within the agreed control areas. For further information on our Noise Preferential Routes click here
If we find that an aircraft has breached a Noise Preferential Route, the airport will investigate further with the airline concerned.
In the event of an aircraft flying off track, we will also contact our Air Traffic Control team to see if there was a specific reason for the track deviation e.g. bad weather avoidance or conflicting air traffic.