How to make a noise complaint
You may still currently access the online noise submission form via our FAQs page.
London Southend Airport has been listening to the local community and understands that residents want more transparency and a noise complaints service similar to those used by the larger UK airports.
As part of a major upgrade to our Noise Complaints Handling Service, London Southend Airport has implemented a new online self-service complaint system called “WebTrak” which enables the user to view all aircraft movements in the vicinity of Southend Airport to see what aircraft flew where and what height.
This is the easiest, quickest, and most efficient way of registering your noise complaint.
Other airports that currently use WebTrak include;
- London Heathrow Airport
- London Gatwick Airport
- London Stansted Airport
- Manchester Airport
- Biggin Hill Airport
- East Midlands Airport
- Bournemouth Airport
- Farnborough Airport
- Glasgow Airport
- Newcastle Airport
WebTrak enables you to:
Locate your address on a map showing all overhead aircraft operations
Look at details of individual flights as they take off or land at London Southend Airport, detailing the type of aircraft, height and operation, within 10 km and up to 1 km in altitude.
Look at specific flights over different day/time periods (within a two-week timeframe)
Confirm whether the flight that disturbed you was compliant and operating within the airports agreed controls
Record a noise complaint
See aircraft operations displayed just 20 minutes behind real time.
Monitoring Flight Track and Noise Data
London Southend Airport monitors and records all flight track and noise data regardless of whether we have received a complaint from a member of the public or not.
Since introducing Noise Preferential Routes in March 2012, 99.8% of all aircraft (above 5700kg) have departed within the agreed control areas. For further information on our Noise Preferential Routes click here
If we find that an aircraft has breached a Noise Preferential Route, the airport will investigate further with the airline concerned.
In the event of an aircraft flying off track, we will also contact our Air Traffic Control team to see if there was a specific reason for the track deviation e.g. bad weather avoidance or conflicting air traffic.