For general pre-book and roll up terms and conditions please see below.
These Pre-Booking Terms and Conditions apply to all bookings for services made via www.southendairport.com/ or www.southendairport.com/car-parking/pre-booking/or https://prebook.southendairport.com
All customers should read conditions 2 to 5 inclusive.
The Car Park Terms and Conditions relating to the use of the Car Park are displayed at each of our Car Parks and can be accessed at www.southendairport.com/car-park-terms-and-conditions/ The Car Park Terms and Conditions should be read carefully as they form part of these Pre-Booking Terms and Conditions.
These Pre-Booking Terms and Conditions contain important information and they specify those matters for which London Southend Airport Company Limited does not accept responsibility.
In these Pre-Booking Terms and Conditions:
(a) “us” “we” and “our” means London Southend Airport Company Limited whose registered office is at Stretton Green Distribution Park, Langford Way, Appleton, Warrington, Cheshire,WA4 4TZ;
(b) “you”, “your” and “customer” means a person who shall have entered into a contract for the parking of a Vehicle at the Car Park.
All customers entering into a contract with us for the parking of a Vehicle at the Car Park, whether by purchasing a ticket or otherwise, will be considered to do so on behalf of themselves and all other persons with whom they hold themselves out as representing;
(c) “Car Park” means any parking facility managed and/or operated by us provided for the parking of Vehicles;
(d) “Car Park Terms and Conditions” means the general car park terms and conditions which form part of these Pre-Booking Terms and Conditions and are displayed at the Car Park and are accessible at www.southendairport.com/car-parking/car-parking-terms-and-conditions/
(e) “our representative” means any of our officers, agents and employees (acting in the course of business and within the scope of their duties towards us);
(f) “Pre-Booking Terms and Conditions” means these terms and conditions including the Car Park Terms and Conditions;
(g) “Vehicle” means any vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment, accessories and everything that may be left in or on it;
(h) “Website” means www.southendairport.com and all other URL’s operated by us; And https://prebook.southendairport.com
3.1 When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”) via email.
3.2 The booking you make is non-transferable either from you to someone else or between different Car Parks.
3.3 The booking you make is valid only for the times, dates, price, Car Park, terminal (if relevant) and airport specified in your booking. The booking only permits you to make one entry and one exit per booking. It does not allow you to make multiple entries and exits during the period of your booking and you will be subject to a parking contravention charge notice in the event that you breach this provision.
3.4 Car parks are priced per 24 hour period or part thereof. Prices are subject to change and quotes provided are valid at the time of booking only.
3.5 The time period charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from the time period specified in your booking and as a result your actual time in the Car Park runs into another time period over and above that booked, you will be liable for an additional charge at the drive up tariff as displayed on the tariff board at the car park, and this amount must be settled before you leave the Car Park. The duration of the Vehicle’s stay within the Car Park will in such circumstances be finally determined by us. The terms of this paragraph 3.5 apply irrespective of the reason why you are late back into the Car Park unless your delayed return is caused directly by our negligence.
3.6 When you enter and exit the Car Park, it is imperative that you follow the instructions you have been issued within your booking confirmation. Please be aware that some Car Parks use a number plate recognition service and as such if your number plate is not recognized or is not consistent with the number plate for which you have booked, you may when trying to exit be charged the full and total amount of your stay.
3.7 If you are issued with a car parking ticket on entry to the Car Park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
3.8 Should you wish to cancel or amend your booking or part of it you may do so via the Website.
3.9 Customers who wish to cancel their bookings must do so through the pre-booking website. This must be done at least 12hours before the entry time and date specified in your original booking in order to consider a refund. If you do not cancel the booking as stated above, no refund will be given. We will not refund any booking fees or credit card surcharges.
3.10 Without exception, all cancellations made more than 12 hours before your scheduled entry time and date shall be subject to a £15.00 administration charge.
3.11 Where a change/amendment is required by you for your Car Park booking, you must amend the booking through the pre-booking website at least 12 hours before the Car Park entry time and date specified in your booking. If you do not amend the booking through the pre-booking website before the 12 hours, no refund will be given, no changes will be made and if the change requires additional parking days to those indicated in your booking you will have to pay the full daily rate from time to time of the relevant Car Park. Changes to your existing booking at least 12 hours before the Car Park entry time and date specified in your booking will be subject to a £5 administration charge.
3.12 Failure to park the vehicle in the correct Car Park (for the sake of clarity the Car Park in which the vehicle has been pre-booked) will result in the full tariff applicable to the car park in which the vehicle is parked being charged. No refund can be given if you fail to park in the correct car park.
3.13 No retrospective refunds will be made after the Car Park entry time and date of your booking (as detailed on your booking confirmation) if you have not followed the cancellation and/or changes to booking procedures set out in these Pre-Booking Terms and Conditions.
3.14 If a refund is due, it will only be made where you can provide us with a pre-paid Booking Reference, ticket issued on entry and banks statements showing the relevant payments made. Refunds are only made to the original card on which payment was made. Refunds will only be made when none of the above terms and conditions have been breached.
3.15 If we cancel your booking for any reason within our direct control and not due to an event beyond our control then we will refund the amount we have received from your pre-booking onto the card which payment was made.
3.16 No refunds will be made other than as expressly provided for in these Pre-Booking Terms and Conditions.
3.17 Where a product is “Non Flexible” terms 3.8 to 3.11 and 3.13 to 3.14 do not apply.
3.18 Parking can only be booked up to 6 hours before the arrival time.
4. Variation of the Terms and Conditions
These Pre-Booking Terms and Conditions and any document referred to herein constitute the whole agreement between us and you. However, we reserve the right to amend these Pre-Booking Terms and Conditions at any time. Nothing said or done by any of our representatives is capable of varying these Pre-Booking Terms and Conditions.
5.1 Each of these Pre-Booking Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.
5.2 Nothing in these Pre-Booking Terms and Conditions shall take away or modify any of your statutory rights or entitlements.
5.3 These Pre-Booking Terms and Conditions are governed by and shall be construed in accordance with English Law and any claims arising under them are subject to the exclusive jurisdiction of the English Courts.
5.5 If any provision of these Pre-Booking Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of these Pre-Booking Terms and Conditions, and the validity and enforceability of the other provisions of this agreement shall not be affected.
5.6 If a provision of these Pre-Booking Terms and Conditions (or part of any provision) is found illegal, invalid or unenforceable, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
6. Events beyond the Airport’s control
6.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
6.2 Except as expressly stated in these Terms 6.1, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in 6.1.
6.3 Any decision made to refund or facilitate a re-booking for any of the items listed in 6.1 remains the total discretion of the Airport and Terms and Conditions will be stipulated within any such agreement.
General Car Park Terms and Conditions
In these terms and conditions:
1.1 "us” “we” and “our” means London Southend Airport Company Limited whose registered office is at Stretton Green Distribution Park, Langford Way, Appleton, Warrington, Cheshire WA4 4TZ; and
1.2 "vehicle" means the vehicle which enters into the Car Park and includes any mechanical device on wheels or tracks, its equipment and accessories.
2. Our liabilities
We are responsible for using reasonable skill and care in the operation of the Car Park. However, that responsibility is limited and we are only liable as set out in (a),(b) and (c) below and have no other liability to you.
2.1 We are liable for any death or personal injury arising from our negligence and the negligence of our servants or agents. Nothing in these Terms and Conditions shall exclude that liability.
2.2 We are liable for the loss of or damage to or theft of or from, or temporary failure to deliver any vehicle or property belonging to you arising from our negligence and the negligence or dishonesty of our servants or agents.
2.3 Except as set out in condition 2(a), we shall only be liable for losses which were:
2.3.1 reasonably foreseeable at the time of entering into a contract with you on the basis of these Terms and Conditions; or
2.3.2 incurred as a result of our negligence or the negligence of our servants and agents; or
2.3.3 incurred as a result of our failure to comply with these Terms and Conditions.
2.4 Please note that although we have the above responsibility to you, you should bear in mind that public car parks are open to everyone. We cannot guarantee that people will not enter into the Car Park and cause damage to property or engage in criminal behaviour. accordingly, you park in our Car Park at your own risk. We do not guarantee the security of your vehicle and/or its contents.
3. Claims and complaints procedure
3.1 If your vehicle sustains damage while in the Car Park or if you lose your vehicle or any of your possessions from your vehicle while it is in the Car Park, you should:
3.1.1 immediately either inform a member of our staff at the Car Park or contact our staff at the control room for the Car Park using the intercom system or otherwise notify our Customer Services Team on 01702 538500
3.1.2 in the case of theft, immediately inform the police;
3.1.3 notify your insurers promptly.
3.2 If you consider that you have a claim against us you must write to our Customer Services Team within seventy-two (72) hours of discovery of the loss, damage or theft giving full details of the occurrence. Before submitting a claim we ask that you satisfy yourself that the subject matter of your claim lies within the areas of our responsibility set out in condition 3.
3.3 If you wish to make a claim or to register a complaint about the service that you have received please write to the Customer Services Team at London Southend Airport, Southend-On-Sea, Essex, SS2 6YF.
4. Security of your vehicle
4.1 Unless requested by a member of our staff not to do so, please ensure that before you leave the Car Park:
4.1.1 your vehicle is securely locked;
4.1.2 all of the windows of your vehicle are securely closed;
4.1.3 if your vehicle is fitted with a vehicle alarm, steering lock, or similar device, that it is engaged.
4.2 Where CCTV cameras are installed in any of our Car Parks they are used to assist in the proper running of the Car Park. The CCTV cameras may also act as a deterrent to criminal activity. We are obliged by law to display signage in the Car Park advising that CCTV cameras are in operation. However, we do not make any representation as to the extent of coverage provided by the cameras and no guarantee is given as to the security of your vehicle in Car Parks where CCTV is installed.
5.1 Wherever possible please take your possessions with you when you leave your vehicle.
5.2 If you do leave possessions in your vehicle, you do so at your own risk. Therefore, please do not leave them where they are visible. You should lock them in the boot or in an equivalent, secure, out-of-sight storage area within your vehicle.
5.3 You are reminded that your motor insurance policy may not cover possessions in your vehicle. It may be possible to arrange separate insurance cover for such possessions and we encourage you to do so.
6. Courtesy to other customers
6.1 If you damage another customer's vehicle you should report the matter to us giving the registration numbers of both vehicles. You must also notify the owner of the other vehicle by leaving a note on the windscreen of their vehicle providing your vehicle and contact details and any other details that are relevant to the incident.
7. Safety in the car park
7.1 Please drive carefully in the Car Park and obey the directional and other signs.
7.2 Car parks can be dangerous. After you have parked your vehicle you must proceed immediately to the nearest passenger lift, staircase or exit, following the recommended route (if any). You must not, in any circumstances, exit the Car Park by walking under a vehicle exit barrier.
7.3 Do not delay your exit from the Car Park and please supervise your children and pets who must be kept under your control at all times in the Car Park.
7.4 For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking or removing your vehicle.
8.1 The ticket issued to you is only valid for the vehicle in respect of which it is issued. The ticket does not entitle you, unless otherwise specified, to any particular space in the Car Park or to priority over other customers. Upon entry to the Car Park, if you are unable to find a space for your vehicle then you should exit immediately to prevent any parking charges from arising.
8.2 In all other car parks you should take your ticket with you to make it more difficult for someone else to remove your vehicle without your consent.
8.3 We reserve the right to refuse to release any vehicle for which a valid and current ticket or pre-booking reference, cannot be produced, until we have made reasonable enquiries. Failure to produce your ticket or pre-booking confirmation will therefore delay your departure.
8.4 If you cannot produce your ticket on departure you will be charged at the full 24 hourly rate for each 24 hour period or part thereof that your vehicle has been in the Car Park. The duration of the vehicle’s stay within the Car Park will in such circumstances be finally determined by us. Lost tickets for vehicles park in the designated long term car parks will incur a £5 administration charge.
8.5 No refund will be made for any parking charges paid in respect of a lost ticket subsequently found.
9. Parking contraventions
9.1 It is important to the effective management of the Car Park:
9.1.1 that you do not park within a bay designated for a specific purpose when you are not entitled to do so (e.g. parking in a space for the disabled without an appropriate disability badge displayed);
9.1.2 that you park within a marked bay;
9.1.3 that, in relation to pay and display sites, you comply with the requirements set out at paragraph 9b and your vehicle does not remain in the Car Park for longer than the duration allocated and paid for; and
9.1.4 that you comply with all signs in the Car Park.
9.2 If you do not comply with these requirements then we may issue you with a Parking Contravention Charge Notice. Specific details as to the sum of the Parking Contravention Charge Notice are available in each car park or may be obtained from our Customer Services team on 01702 538500. We issue such notices because we will incur a loss as your actions will prevent the efficient management of the Car Park. The amount of the Parking Contravention Charge represents a genuine pre-estimate of the additional expense incurred by us as a result of your incorrect parking.
9.3 If you incur a Parking Contravention Charge a Notice will be given to you or attached to your vehicle. If payment is received within 14 days of the Parking Contravention Charge being issued, the amount of the charge will be reduced in accordance with the provisions of the Notice.
9.4 Payment may be made by one of the methods detailed in the "Instructions for Payment" section of the Parking Contravention Charge Notice. Please quote your vehicle registration number and Parking Contravention Charge Notice number when making payment.
9.5 Failure to pay the Parking Contravention Charge within 28 days of the Parking Contravention Charge Notice being issued will result in us being entitled to take legal action against you for breach of contract, and may result in court proceedings.
9.6 We may request and obtain your (or the vehicle owner’s) personal details from the DVLA should you fail to make payment within 28 days. We will use your personal details only for the purpose of taking steps to recover payment of the Parking Contravention Charge.
9.7 If you consider that we have wrongly issued a Parking Contravention Charge Notice you may appeal, by writing to the address detailed on the Parking Contravention Charge Notice itself. We will then consider your appeal and notify you of our decision. Please note that if your appeal is made within 28 days of the date of issue of the Notice, your payment period will be extended by the time taken to determine the appeal.
9.8 The use of this Car Park may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these terms and conditions or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the Car Park.
9.9 If the equipment in the Car Park is damaged by you, your vehicle or the passengers in the vehicle then, except where the damage arises from our negligence, we will seek to recover the cost of that repair and associated administration costs from you.
9.10 As per the signage both on the LSA website and physical signage at the Short Stay car park. You are only allowed 1 free visiting period of 5 minutes per vehicle, per day. Any vehicle which enters the short stay car park more than once in a 24 hour period will be charged the flat rates for the short stay car park.
10. Access, re-location and clamping of vehicles
10.1 We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever and may remove from the Car Park or move within the Car Park any vehicle by whatever method we consider reasonable.
10.2 We reserve the right to move vehicles within the Car Park, by driving or otherwise, using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to such extent as is reasonably necessary for the purposes of safety to persons or property to avoid obstruction or for the more efficient arrangement of our parking facilities at the Car Park.
10.3 We reserve the right to clamp any vehicle that is parked in contravention of these Terms and Conditions or if we reasonably believe you intend to leave the Car Park without paying the accrued parking charges relating to your vehicle.
10.4 We additionally reserve the right, where the Car Park has to be closed either permanently or temporarily in whole or in part or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within our control or otherwise as may be expedient.
10.5 To the extent that it may be necessary to do so in the exercise of the rights conferred upon us under this condition, we reserve the right to drive or otherwise take your vehicle onto a public highway. In doing so we will take reasonable care of the vehicle.
11.1 The parking fees payable by you (as varied from time to time) shall be as displayed on the tariff board at the Car Park. You are obliged to pay the fee and to comply with any instructions on the tariff board.
12. Payment and disposal of abandoned vehicles
12.1 We reserve the right to hold your vehicle until we have received payment for all parking charges due to us and we reserve the right to refuse to release any vehicle until those charges have been paid.
12.2 If you intend to leave your vehicle in the Car Park for more than 28 days we recommended that you notify us in writing of your intention to do so.
12.3 We reserve the right to sell any vehicle which we reasonably believe to have been abandoned and shall be entitled to regard as abandoned any vehicle which has been in the Car Park for more than 28 days without prior notification and which is not known to be covered by . Pre-booked parking.
12.4 Before proceeding with the disposal of abandoned vehicles, we will:-
12.4.1 make reasonable enquiries with a view to identifying and contacting the registered owner of the vehicle in question;
12.4.2 give 28 days notice of our intention so to do to the registered owner by pre-paid post addressed to the registered owner’s last known address.
12.5 Abandoned vehicles will be sold by auction whenever practicable and the proceeds of sale will be applied in and towards satisfaction of all sums owing to us together with the expenses of sale and in connection with such sale we shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in our possession.
12.6 Any balance of these sales proceeds remaining after satisfaction of such sums shall be held by us on behalf of the registered owner of the vehicle and paid over on proof of entitlement.
13. Prohibited activities
13.1 You must not tow any vehicle into the Car Park except as part of the services offered by persons authorised by us and no work on nor cleaning of vehicles by you or your agent other than with our prior specific permission is permitted in the Car Park. In the event of vehicle breakdown you must contact the attendant to ensure that your vehicle removal or repair is organised without causing disruption, damage or danger to any other person or property in the Car Park.
13.2 No activity in connection with the selling, hiring or other disposal of vehicles or goods or services shall be carried out in the Car Park without our prior specific written permission.
14. Variation of the terms and conditions
14.1 These Terms and Conditions shall not be varied except in writing by our Company Secretary. Nothing said or done by any of our employees is be capable of varying these Terms and Conditions.
15.1 Each of these Terms and Conditions shall be construed separately, applying and surviving even if for any reason other provisions are held inapplicable or unenforceable in any circumstances.
15.2 This land is Private Property and managed by London Southend Airport Company Limited.
16. Third party relationships
16.1 We continue to partner up with companies that we feel will add value to our customer experience.
16.2 We make no guarantees as to the quality of the service or product the customer receives from our partner(s).
16.3 Any complaints should be directed to the partner(s), not to London Southend Airport Company Limited.
17. Events beyond the Airport’s control
17.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, volcanic eruption or ash cloud, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
17.2 Except as expressly stated in these Terms 17.1, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in 17.1.
17.3 Any decision made to refund or facilitate a re-booking for any of the items listed in 17.1 remains the total discretion of the Airport and Terms and Conditions will be stipulated within any such agreement.
These Terms and Conditions are applicable from 1stNovember 2012 and London Southend Airport Company Limited reserve the right to vary these Terms and conditions from time to time without advance notice